Refunds & Money-Back Guarantee

We want you to feel completely comfortable joining Recipe Cheese or ordering from our shop. This page explains how the guarantee works in practice, how to ask for a refund and how quickly you will get your money back. It is part of our Terms of Service.

1. Memberships

Free trial

New members get a 30-day free trial. If you cancel before the trial ends, you will never be charged. You can cancel in a few clicks from your account page. If you do not cancel, your membership converts to the paid plan you chose ($9.99 per month or $99.99 per year) when the trial ends.

Refund of your most recent charge

If you are charged for a membership and decide it is not for you, email us within 30 days of that charge and we will refund the full amount of that most recent membership charge. This includes:

• the first charge after your free trial ends;
• any monthly renewal charge;
• any annual charge, including an annual renewal. You get back the full $99.99, not a partial amount.

When we refund a membership charge, we also cancel the membership so you are not charged again, unless you tell us you would like to keep it and just need a refund for a charge you did not expect. You do not need to give a reason and you do not need to have stopped using member recipes.

To keep things fair, the guarantee is meant for genuine members and may not be used repeatedly to get free access (for example, by joining, refunding and rejoining over and over).

2. Shop orders

Returns within 30 days of delivery

If you are not happy with an item from our shop for any reason, let us know within 30 days of delivery and we will refund the full price of the item.

Condition of items

We would rather you actually try our kitchen tools than leave them in the box. Items do not need to be unused or in their original packaging.

• Unused items in any packaging are fully refundable.
• Used items are also fully refundable if you tried them and they did not work for you. Please wash them before sending them back.
• Partial returns are fine. You can return one item from an order and keep the rest.

Return shipping

When you contact us we will email you return instructions and a prepaid return label, so returning an item costs you nothing. For small or low-cost items, we may simply tell you to keep the item and still refund you in full.

Original shipping charges

Orders over $75.00 ship free. If you paid the flat shipping rate of $6.99 and return your whole order within 30 days, for any reason, we refund that shipping charge too, so you get back everything you paid. For partial returns we refund the full price of the returned items. If a return brings the kept part of an order below the free shipping threshold, we will never charge you shipping after the fact.

3. Damaged, defective or wrong items

If an item arrives damaged, has a defect, or is not what you ordered, we will make it right at no cost to you:

• we refund the item in full, including the original shipping charge, or send a replacement, whichever you prefer;
• we pay for return shipping, or tell you not to send the item back at all;
• a photo of the problem helps us sort it out faster and improve our products, but it is not required to get your refund.

If a package is lost in transit, contact us and we will send a replacement or refund your order in full.

4. How to request a refund

Email info@recipecheese.com or call +1 (940) 620-2275. To help us find your purchase quickly, please include:

• the name and email address on your account or order;
• your order number for shop orders (it is shown on your order confirmation page and, if you have an account, on your account page), or the date of the membership charge;
• for shop orders, which items you are returning and, if something was damaged, defective or wrong, a short description.

We reply to refund requests within two business days. A request counts as on time if you send it within the 30-day window, even if we finish processing it afterward.

5. Processing time

Membership refunds are approved as soon as we confirm the charge. Shop refunds are approved once we receive the returned item, or right away if we tell you to keep the item or it was damaged, defective or wrong.

Refunds are always made to the original card used for the purchase. After approval, please allow 5-10 business days for the refund to appear on your statement, depending on your card issuer. We will email you when the refund has been issued. If you have not seen it after 10 business days, contact us and we will check on it with our payment processor.

6. After the 30 days

• Memberships. You can still cancel at any time from your account page to stop all future renewals. Your membership stays active until the end of the period you already paid for, and you will not be charged again. If a renewal charge surprised you, email us within 30 days of that renewal and it is covered by the guarantee above.
• Shop items. Items remain covered by any product warranty described on the product page. If something we made fails because of a defect in materials or workmanship during normal home use, contact us and we will repair, replace or refund it under that warranty. Your rights under applicable consumer protection laws are not affected.

Even outside the window, if you have a problem, please talk to us. We will always look for a fair solution.

7. Changing or canceling an order

If you need to change or cancel a shop order, contact us as soon as possible. If the order has not shipped yet, we will cancel it and refund you in full, including shipping. If it has already shipped, you can return it under this guarantee once it arrives.

8. Contact us

CHEESE LLC
3901 NW 46th Ave, Fort Lauderdale, FL 33319, USA
Email: info@recipecheese.com
Phone: +1 (940) 620-2275

Please do not send returns to this address without contacting us first, so we can give you the correct return address and make sure your refund is not delayed.